Refund Policy
- Where Refund Policy Applies?
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- TitanAgency (“Titan Agency”) gives refunds for purchases that are:
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- - faulty or do not match their description on its website;
- - made within 24 hours of purchase, so long as the item has not been consumed, modified or transferred; OR
- - in other circumstances as described below.
- Titan Agency may also offer refunds if the third party operator of the streaming platforms and/or games agree to refund the items that you purchased through Titan Agency. Otherwise, your purchases are not refundable through Titan Agency.
- How To Get Refund?
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- You can get a refund or request for other assistance with your purchase through email to community@titan.live or through online chat with our customer service on our website
- Please provide necessary supporting information or documentation, such as your redeem code, date of purchases, proof of payment and any other information upon request
- Should your refund request complies with our refund policy stated herein, Titan Agency will carry out the refund within 5 working days upon receiving the request