1.1. This Privacy Policy and Personal Data Processing Policy (hereinafter – the Policy) applies to the TitanLive website located at https://titan.live, as well as to all related websites and services managed by TitanLive LLC (hereinafter – the Site).
1.2. Within the framework of this Policy, personal information is understood as:
1.2.1. Personal information provided by you voluntarily during registration, login, or while using the Site, including, but not limited to, your name, email address, phone number, and other data necessary to provide services.
1.2.2. Data automatically transmitted during the use of the Site, including IP address, cookie information, data about your browser or device, technical characteristics of the hardware and software used by you, the date and time of access to services, addresses of requested pages, and other similar information.
1.2.3. Payment information, including payment card details provided by you or transmitted to us by payment systems and aggregators in the course of payment transactions. TitanLive LLC does not store your card data. All transactions are processed through third-party payment systems (e.g., Stripe, PayPal), which comply with PCI DSS security standards, ensuring the protection of your payment data.
1.2.4. Other information necessary for fulfilling contractual obligations, providing services, or improving the operation of the Site, in accordance with applicable legislation.
1.3. The use of the Site implies your agreement with the terms of this Policy. If you do not agree with the terms, please cease using the Site.
2. Purposes of Personal Data Processing
2.1. By filling out and submitting any forms on the Site, clicking the "Continue" button, as well as giving consent to the processing of technical information (cookies) automatically collected by software, you express your consent to this Policy and the conditions of personal data processing and transfer specified therein. You also confirm that the provisions of the Policy are clear and understandable to you.
2.2. Your consent to the provision, processing, and transfer of personal data to TitanLive LLC in accordance with the Policy is full and unconditional.
2.3. Personal data processing is carried out without time limit by the following methods: collection, recording, systematization, accumulation, storage, updating (modification), extraction, use, transfer (distribution, provision, access), anonymization, blocking, deletion, destruction of personal data, including in information systems using automation tools or without such tools.
If you notify us of the withdrawal of consent to personal data processing, TitanLive LLC will cease processing your personal data within no more than 10 working days from the receipt of the notification.
2.4. Notification of the withdrawal of consent to personal data processing should be sent to the email address: [email protected].
2.5. TitanLive LLC processes your personal information for the following purposes:
2.5.1. Establishing communication with you, including sending notifications, requests related to the use of the Site, provision of services, as well as processing your requests and applications.
2.5.2. Verifying the accuracy and completeness of the personal data you have provided.
2.5.3. Creating an account on the Site if you have gone through the registration or login process.
2.5.4. Providing client and technical support in case of issues related to the use of the Site.
2.5.5. Conducting advertising and marketing activities with your consent.
2.5.6. Ensuring the security of your account and data, as well as preventing unauthorized access or fraudulent actions.
3. Conditions for Processing Personal Data and Transfer to Third Parties
3.1. Your personal information is kept confidential, except in cases where you voluntarily provide information about yourself for public access to an unlimited circle of individuals.
3.2. TitanLive LLC may transfer your personal information to third parties in the following cases:
3.2.1. You have given your explicit consent to such actions.
3.2.2. Transfer is necessary for you to use a certain service or to fulfill the terms of an agreement or contract.
3.2.3. Transfer is required to comply with the legislation of the European Union, the United States, or other applicable legislation.
3.2.4. In the event of the sale or reorganization of TitanLive LLC, the rights and obligations regarding compliance with this Policy in relation to your personal information are transferred to the successor.
3.3. In the event of loss or disclosure of your personal data, TitanLive LLC will promptly notify you of the incident and take all necessary measures to minimize the potential consequences.
3.4. TitanLive LLC takes the necessary organizational and technical measures to protect your personal information from unauthorized or accidental access, destruction, modification, blocking, copying, distribution, and other unlawful actions by third parties.
4. Rights
4.1. Rights of TitanLive LLC:
4.1.1. TitanLive LLC has the right to conduct statistical and other studies based on anonymized information provided by you. TitanLive LLC may provide access to such studies to third parties for targeted advertising purposes. By accepting this Policy, you consent to such research and targeted advertising. You may withdraw this consent at any time by contacting the email address indicated in clause 2.4 of the Policy. You can also independently disable the transmission of
information necessary for targeted advertising if the corresponding technical capabilities are available on your device or in the software.
4.1.2. TitanLive LLC may provide access to your information to third parties, including other users of the Site, if you have given explicit consent or if such transfer is necessary to fulfill obligations to you under a contract or agreement.
4.1.3. TitanLive LLC reserves the right to provide any information to law enforcement agencies, either upon request or on its own initiative.
4.1.4. TitanLive LLC may disclose any available information about you (including your identity) if necessary for the investigation or resolution of a complaint related to your use of the Site. Disclosure may also occur for identification, establishing contact, or initiating legal proceedings against anyone who may cause harm or interfere with the rights or property of TitanLive LLC, its users, or clients.
4.1.5. TitanLive LLC has the right to disclose information if necessary to comply with applicable laws, regulations, court orders, or requests from competent authorities.
4.1.6. TitanLive LLC may disclose information if it determines that it is necessary or permitted by law, including sharing information with other companies and organizations to prevent fraud.
4.2. Your Rights:
4.2.1. The right to receive clear, transparent, and understandable information about how TitanLive LLC uses your personal data, as well as your rights in this regard.
4.2.2. The right to correct information about you if it is inaccurate or incomplete.
4.2.3. The right to delete your information ("right to be forgotten"), restrict its processing, or suspend its use in exceptional cases provided by law.
5. Dispute Resolution
5.1. The parties agree to mandatory pre-trial dispute resolution. You may send a claim to the email [email protected], with "Pre-trial claim" in the subject line. TitanLive LLC undertakes to respond to the claim within 30 (thirty) working days from the receipt of such letter.
5.1.1. If the dispute is not resolved through the pre-trial procedure, it will be finally resolved in the Hong Kong International Arbitration Centre (HKIAC) in accordance with its current Arbitration Rules.
The arbitration will be conducted in English.
The place of arbitration will be Hong Kong.
The arbitral award is final and binding on both parties.
6. Other Conditions
6.1. TitanLive LLC reserves the right to make changes to this Policy at any time without prior notice. Information about changes and the moment they come into force will be available on the Site. You are obliged to monitor such changes on the page: https://titan.live/en/privacy.
6.2. This Policy is an integral part of the Public Offer and the Terms of Use of the Site and services posted on the page: https://titan.live/en/terms.