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Track the history of all your purchases
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How to find Trovo Username
FAQ
To successfully purchase elixirs, choose one of the offered packages and complete the payment.
- Provide your "Username" when placing an order. You can find it in the profile settings section on Trovo by following this link.
- Elixir crediting time. The average elixir crediting time is 5 minutes. In rare cases, the process may take up to 8 hours. Please note that orders are processed between 9:00 AM and 11:00 PM (+3 UTC).
- Purchase tracking. Authorized buyers can track the status of their purchases in their personal account under the "My Purchases" section.
If you have any questions or need assistance, you can contact our support team using the online chat.
It is important to use your "Username" and not your "Display Name." If the "Display Name" is provided instead of the "Username," the system will not be able to identify you and credit the elixirs.
The promotional code provides an additional discount on the purchase of elixirs. However, it is important to know that the discount percentage for the promotional code does not add up to your current discount according to your rank. Here's how it works:
- If the discount percentage from your current rank (for example, from Bronze, Silver, Gold, etc.) is higher than the discount from the promotional code, then only the rank discount will be applied.
- If the promo code discount percentage is higher than your current rank discount, then only the promo code discount will be applied.
Thus, using a promotional code can be beneficial if it provides a greater discount than the discount according to your current rank. Otherwise, the best available discount, whether ranking or promotional code, will be applied.