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FAQ
How to buy elixirs?
To successfully purchase Elixirs, select one of the proposed sets and pay for the order.
- When placing an order, you must indicate your "User Name", you can find it in the Trovo Profile settings section by going to via link.
- The average time to enroll an elixir is 5 minutes. In rare cases up to 8 hours. Working hours are from 9:00 to 23:00 (+3 UTC). We are actively working on automation, and in the near future enrollment will be instant.
- Authorized buyers can track their purchases in their personal account in the "My purchases" section. If you have any questions or require assistance, you can always contact our support team via online chat or using the contact details provided on our website. We are ready to help you at any time.
If you enter a Display Name, our system will not be able to identify you and credit you with the appropriate amount of elixirs.
How to use a promotional code?
The promotional code provides an additional discount on the purchase of elixirs. However, it is important to know that the discount percentage for the promotional code does not add up to your current discount according to your rank. Here's how it works:
- If the discount percentage from your current rank (for example, from Bronze, Silver, Gold, etc.) is higher than the discount from the promotional code, then only the rank discount will be applied.
- If the promo code discount percentage is higher than your current rank discount, then only the promo code discount will be applied.
Thus, using a promotional code can be beneficial if it provides a greater discount than the discount according to your current rank. Otherwise, the best available discount, whether ranking or promotional code, will be applied.