TitanLive LLC provides refunds for purchases of virtual goods in the following cases:
If the product is defective or does not match the description provided on the platform.
Within 24 hours of purchase, provided the product has not been used, activated, modified, or transferred.
In other cases stipulated by law and this Policy.
Important: Virtual currency, such as bonuses, is not real money. It is a digital product available only within the https://titan.live platform. It has no monetary equivalent, cannot be exchanged for real money, and is non-refundable after the purchase is completed.
TitanLive LLC may offer refunds if a third-party operator of streaming platforms and/or games agrees to refund the amount purchased through TitanLive LLC. Otherwise, refunds via TitanLive LLC are not possible.
How to request a refund?
To request a refund, contact us via email at [email protected] or use the online chat on our website.
Provide the following information:
Redemption code (if applicable to the product);
Date and time of purchase;
Proof of payment;
Additional documents, if required;
Refund timelines
TitanLive LLC processes refund requests within 7 business days after confirmation. Please note that the time required for funds to be credited depends on payment systems and banks.
Additional terms
All transactions through payment systems are processed in accordance with their terms of use. TitanLive LLC reserves the right to decline a refund request if it does not comply with our Refund Policy, except for cases stipulated by the rules of the respective payment systems.